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Delivery & Returns
Thank you for shopping at PFT Wales.
Our Delivery charge is for standard Next working day day DPD & TNT Deliveries are charged at £7.50 plus vat. Some longer and heavier items may carry a further charge.
Pft Wales will always aim to dispatch any orders received before 12 pm on the same day. We use DPD for the majority of our items, however for larger oversize items we will use TNT/ FEDEX. Some Larger items may not be eligible for next day delivery. Please call first if you need clarification or special delivery
Sat delivery is possible but not guaranteed, please call if option isn’t on checkout
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
The Buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost incurred by PFT Wales for original shipping will be deducted from your refund.
Any goods which are faulty will be replaced. Shipping costs for returning a faulty item will be the responsibility of the buyer. Any returned items that are not faulty will incur a restocking charge. Please contact us first to discuss the best solution for you if you need to return an item.
If you have any questions on how to return your item to us, contact us here:
754 Gower Road
Email: [email protected]