Refund policy

Thank you for shopping at PFT Wales.

If you are not entirely satisfied with your purchase you may be eligible to return it.  Before returning any items you must notify us at [email protected] of your intention to return any goods and your reason for doing so. Our policy lasts 14 days. If 14 days have lapsed since your purchase,  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Restocking fee: No Fee

Damaged products: For sending damaged or wrong products we will be liable for return shipping cost

Customer Remorse: If you wish to exchange the products or no longer want the product, you will be liable for the return shipping cost

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days as per your card issuers policy. Please allow for some time for processing at your bank.

Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please message us at [email protected] and await further instruction before returning your goods.

Once instructed to do so, you should mail your product to:

  • The Garage Depot next to 752 Gower Road Killay, Swansea. SA2 7HQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Ian Jones plastering ltd TA/PFT Wales

The Garage Depot next to 752 Gower Road. Killay, Swansea. SA2 7HQ

Phone Technical 07970 278760

Phone Sales 07717163728

Email [email protected]

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